Revolta strives to deliver exceptional consulting services in renewable energy solutions. This Return and Refund Policy explains your rights regarding cancellations and refunds under UK consumer law, including the Consumer Contracts Regulations 2013.
1. Service Overview
Our consulting services include energy assessments, strategy development, and implementation support tailored to your business needs. Once engaged, we work closely with you to deliver actionable recommendations for renewable energy adoption. Services are delivered digitally or in-person, depending on your preference and agreement. This policy applies to all paid consulting engagements.
2. Cancellation Rights
Under UK law, you have 14 days from the date of contract signing to cancel our services without reason, provided work has not yet started. To cancel, notify us in writing via email or post within this period. If services begin within this window at your request, cancellation rights may be limited. We aim to make the cancellation process straightforward and fair.
3. Refund Eligibility
Refunds are available if you cancel within the 14-day cooling-off period and no substantial work has commenced. If we fail to deliver services as agreed (e.g., due to delays or non-performance), you may also be eligible for a refund. Partial refunds may apply if work has started but is incomplete at your request. All refund requests are assessed fairly under UK law.
4. Non-Refundable Services
Once consulting work begins at your request within the 14-day period, fees for completed work are non-refundable. This includes initial assessments or bespoke strategies delivered before cancellation. We ensure transparency about service stages to avoid misunderstandings. Our goal is to align expectations from the outset.
5. Refund Process
To request a refund, submit a written request detailing your reason within 30 days of service completion or cancellation. We will review your case and respond within 14 days, processing approved refunds within another 14 days. Refunds are issued to the original payment method unless otherwise agreed. We strive for a smooth and efficient refund experience.
6. Exceptions
Refunds do not apply to services fully delivered as per the agreed scope, even if you later change your mind. Custom solutions, once implemented, are exempt unless defective or not as described. We aim to resolve disputes amicably before escalating to formal processes. Your satisfaction remains our priority.
7. Disputes and Resolutions
If you’re dissatisfied with our services, please contact us to discuss your issue before seeking a refund. We aim to address complaints within 7 business days and offer solutions such as additional support or adjustments. If unresolved, you may escalate to the UK’s Alternative Dispute Resolution (ADR) scheme. We’re committed to finding fair resolutions.
8. Policy Updates
We may update this policy to reflect changes in our services or UK law, with the latest version available on our website. Clients will be notified of significant changes via email. Reviewing this policy before engaging our services ensures you understand your rights. For questions or support, please contact us at:
Email: [email protected]
Phone: +44 20 7946 0856
Address: 61 Watling St, City of London, London EC4M 9DG, United Kingdom